SMS Terms

1. Texts from FrontLark

FrontLark account texts

When you create a FrontLark account, join a business’s team, or sign in with your mobile number, and agree to account texts, FrontLark sends one-time sign-in and verification codes and other messages about your account’s security to that number. These codes may come from a short code or number operated by our messaging provider, Twilio.

Replies to your requests

If you share your mobile number in our contact form, FrontLark may text you from its business line about your request. These are conversational replies, not marketing.

• Message frequency varies with how often you sign in or what you ask us.
• Msg & data rates may apply.
• Reply STOP to opt out, or HELP for help. You can also email help@frontlark.com.
• If you opt out of account texts, you can still sign in with your email and password.

2. Texts from businesses that use FrontLark

Businesses use FrontLark to text their customers from the business’s own phone number, registered with U.S. carriers in the business’s name. Each business is the sender of its messages and is responsible for them; FrontLark is its technology provider. A business’s own SMS terms and privacy policy, linked where you agreed to texts, also apply to its messages.

What you’ll receive

Texts about your appointments and requests, such as booking confirmations, reminders, “on the way” notices, estimates, invoices, receipts and payment links, form links, replies to your messages and calls, follow-ups after a missed call, and requests for a review. If you separately agree to offers and promotions from a business, it may also text you those, up to 4 messages a month.

How you agree

You agree to a business’s texts by checking a box when you book online or fill out one of its forms, by telling the business on a call (including the AI receptionist) that it may text you, or by texting the business first. Agreeing to texts is not a condition of any purchase. Marketing texts need their own, separate agreement.

• Message frequency varies with your appointments and conversations.
• Msg & data rates may apply.
• Reply STOP to any message to stop texts from that business. Reply START to sign up again.
• Reply HELP for help, or contact the business directly.

3. Opting out

Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE or OPTOUT to any text to stop messages from that sender. You will receive one message confirming your opt-out, and no further texts from that sender unless you opt back in. Opting out of one business’s texts does not opt you out of another’s, or out of FrontLark’s account texts.

You may also opt out any other reasonable way, such as telling the business, or emailing help@frontlark.com with your phone number and the sender you want to stop. Opt-outs received this way are honored promptly, and in any case within the time the law requires.

4. Help

Reply HELP to any text for help. For FrontLark texts, you can also email help@frontlark.com. For a business’s texts, contact that business directly; if you can’t reach it, email us and we will help.

5. Costs, carriers and your number

• Neither FrontLark nor the businesses that use it charge you for texts, but message and data rates from your mobile carrier may apply.
• Texts are available on major U.S. wireless carriers. Carriers are not liable for any delayed or undelivered messages.
• You must be the account holder of the mobile number you enter, or have the account holder’s permission to receive texts at it.
• If you change or give up your mobile number, reply STOP from it first or tell the sender, so texts meant for you don’t reach the number’s next owner.
• Delivery is not guaranteed. Messages may be delayed or not delivered because of coverage, carrier filtering or other factors outside our control.

6. Privacy

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Our messaging provider, Twilio, transmits text messages and may collect and monitor their content to deliver them and to prevent spam and fraud. By agreeing to texts or texting a number on FrontLark, you consent to this.

Mobile numbers and texting consent are used only to send the messages you agreed to and are processed by our messaging provider and wireless carriers only to deliver them. See our Privacy Policy and, for a business’s texts, that business’s privacy policy.

7. Changes and other terms

We may update these SMS Terms and will post the updated version here with a new date. If you have a FrontLark account, our Terms of Service also apply, including how disputes are resolved.