Step 1, 2:41 PM
The phone rings.
Your crew gets first dibs. Mike, Dana and the office all ring at once for twelve seconds.
Step 2, 0:12
Nobody can grab it. FrontLark does.
Everyone’s on a job. It answers in your company’s name with one goal: book the work.
Step 3, 0:40
It knows who’s calling.
Returning customer, AC not cooling, wants tomorrow. Her address and last service are up before she finishes the sentence.
Step 4, 1:52
It knows when to get you.
Sarah asks about pricing. It’s not allowed to quote, so it keeps her on the line and pings you.
Step 5, 2:05
You jump in with one tap.
No hold music. No “can you repeat that.” It introduces you and you pick up mid-conversation.
Step 6, 2:40
Hand it back. Get back to work.
Answer the question, tap Hand Off, hang up. FrontLark finishes the booking.
Step 7, 4:12
Booked. Confirmed. On the calendar.
Sarah gets a confirmation text. You get a summary on your phone.
Transcript of Sarah’s call
- FrontLark: Thanks for calling Summit Heating. How can I help?
- Sarah: My AC stopped cooling this afternoon.
- FrontLark: Sorry about that. Is this for 123 Main Street?
- Sarah: Yes. Could someone come tomorrow morning?
- FrontLark: We have tomorrow at 9:30 AM open.
- Sarah: Does the diagnostic fee count toward the repair?
- FrontLark: Let me grab the owner for that. One moment.
- FrontLark: Sarah, Micah is joining. He has everything you told me.
- Micah (owner): Hi Sarah. Yes, the $89 comes off any repair we do.
- Micah (owner): I’ll let FrontLark get you booked.
- FrontLark: You’re set for tomorrow at 9:30. Confirmation’s on its way.
Outcome: job booked for tomorrow at 9:30 AM, AC diagnostic, confirmation texted.