Hear FrontLark take a call.
A real-sounding call to a heating and air company. Press play and follow along.
FrontLark answering0:00 / 1:06
Sarah Mitchell
Calling Summit Heating & Air
Audio placeholder: the transcript plays on a timer until the recorded sample is added.
Transcript
0 of 12 linesPress play to start the call.
- FrontLark · 0:01Thanks for calling Summit Heating and Air, this is the Summit assistant. How can I help?
- Sarah · 0:06Hi, my AC stopped cooling this afternoon. It’s running but blowing warm air.
- FrontLark · 0:12Sorry to hear that. I see you’re a customer at 123 Main Street. Is this for that address?
- Sarah · 0:18Yes, that’s us. Could someone come out tomorrow morning?
- FrontLark · 0:23Tomorrow at 9:30 AM is open. The diagnostic visit is $89. Would that work?
- Sarah · 0:30Does the $89 count toward the repair?
- FrontLark · 0:35Good question. Let me bring in Micah, the owner, for that. One moment.
- Micah · 0:42Hi Sarah, it’s Micah. Yes, the $89 comes off any repair we do that day.
- Sarah · 0:49Great, let’s book it.
- Micah · 0:52I’ll hand you back to our assistant to wrap it up.
- FrontLark · 0:56You’re set for tomorrow at 9:30 AM. I’ve texted you a confirmation. Anything else?
- Sarah · 1:02No, that’s it. Thank you!
Customer found · Sarah Mitchell
Checked calendar · 9:30 AM open
Pinged Micah · pricing question
Job booked · confirmation texted
Sounds like your office
It uses your company name, your services and your prices. No robotic menu.
Knows its limits
It isn’t allowed to discuss repair pricing, so it pulled Micah in instead of guessing.
Finishes the job
Micah handed the call back. FrontLark booked it and texted the confirmation.